Storage Help Center

Frequently asked questions about self storage in Ukiah

Frequently Asked Questions

Renting a Unit

Where is your self storage facility located in Ukiah?

C&M Self Storage is centrally located in Ukiah with convenient access to Highway 101.

Address:

297 Brush St

Ukiah, CA 95482

Our location makes it easy for residents and local businesses throughout the Ukiah area to access their storage units quickly and conveniently.

What types of storage units do you offer?

We offer a variety of clean, drive-up storage units to accommodate everything from a few boxes to the contents of a home or business. Our drive-up design allows you to park directly in front of your unit for quick and convenient loading and unloading.

How do I choose the right storage unit size?

The right storage unit depends on the number and size of the items you plan to store. Whether you're storing seasonal decorations, the contents of a room, or furniture from an entire home, we can help you select a unit that fits your needs without paying for more space than necessary.

Do you offer month-to-month storage rentals?

Yes. All of our storage rentals are month-to-month, giving you the flexibility to store your belongings for as little or as long as you need. There are no long-term lease commitments.

What do I need to rent a storage unit?

A valid form of government-issued ID such as a driver’s license, passport, or state ID. Please contact our office for additional requirements.

Can I reserve or rent a storage unit online?

Yes. You can reserve and rent a storage unit through our website at your convenience. Our online rental process is designed to make getting a storage unit quick, simple, and hassle-free.

Can I sign my rental agreement electronically?

Yes. We offer electronic document signing so you can complete your rental agreement digitally. This saves time and makes the move-in process faster and more convenient.

Do new customers receive a 12-month rate lock?

Yes. New rentals include a 12-month rate lock, so your monthly rental rate won't increase during your first year. It's one of the ways we provide predictable pricing and peace of mind for our customers.

Do you charge administrative or move-in fees?

No. We do not charge administrative or move-in fees. We believe in straightforward pricing without unnecessary extra charges.

Access & Convenience

When can I access my storage unit?

Customers can access their storage units seven days a week from 7:00 AM to 8:00 PM.

For security and maintenance purposes, the facility is fully closed with no gate access on:

Easter
Thanksgiving
Christmas Day
New Year’s Day

What are your office hours?

Our office is open Monday through Saturday: 8:00 AM to 5:00 PM.

We are closed on Sundays.

If you have questions about storage rentals, payments, or unit availability, our team is happy to help during business hours.

Can I open the gate with my phone?

Yes. Customers can use our mobile app for convenient, touchless gate access. Simply open the app to enter the facility—there's no need to manually enter your gate code at the keypad. It's a fast, secure, and easy way to access your storage unit.

What are the benefits of drive-up storage units?

Drive-up storage units allow customers to park directly in front of their storage unit for easy loading and unloading. Unlike indoor storage facilities, there are no hallways, stairs, or elevators to navigate, making moving furniture, boxes, and heavy items much more convenient - becuase moving is hard enough already!

Is there enough room for moving trucks and trailers?

Yes. Our facility features wide drive aisles designed to accommodate moving trucks, trailers, and other large vehicles. Combined with our drive-up storage units, loading and unloading your belongings is quick, convenient, and hassle-free.

Can businesses use your storage units?

Absolutely. Local businesses often use storage units for inventory, tools, equipment, records, seasonal items, and supplies. Self storage can help businesses free up valuable office or retail space while keeping important items accessible.

Payments & Account Management

How do I pay my storage bill?

Customers can pay their storage bill online using a debit or credit card. We also offer autopay options for added convenience.

Payments can also be made in person using cash or a check, and a secure payment drop-box is available at our office.

Can I pay my storage bill online?

Yes. Our secure online payment system allows you to pay your storage bill 24 hours a day, 7 days a week. Simply log in to your account through our website to make a one-time payment whenever it's convenient for you.

Can I update my payment information online?

Yes. You can securely update your debit or credit card information through your online customer account at any time. Keeping your payment information current helps prevent missed payments or interruptions to your AutoPay service.

Can I manage my storage account online?

Yes. Our online customer portal allows you to manage your account whenever it's convenient for you. You can make payments, update your contact information, manage your payment methods, enroll in or update AutoPay, and review your account information—all from your computer or mobile device.

Can I enroll in Autopay?

Absolutely. AutoPay is a convenient way to ensure your monthly storage payment is made automatically using your preferred payment method. Contact our office or log in to your online account to enroll.

Security

Is your storage facility secure?

Yes. C&M Self Storage is designed with security in mind. Our facility features controlled gate access, perimeter fencing, and security cameras to help provide a secure environment for our customers and their belongings.

How do customers enter the facility?

Customers enter through our electronically controlled security gates using their assigned access credentials or our convenient mobile app for touchless gate entry.

Does your facility have security cameras?

Yes. Security cameras are located throughout the property to help monitor activity and support the overall security of the facility.

Is the property fully fenced?

Yes. Our entire facility is enclosed by perimeter fencing to help control access to the property and enhance security.

Is the storage facility well lit?

Yes. Our property is equipped with exterior lighting to help improve visibility throughout the facility during evening access hours.

Who can access the storage facility?

Access to the facility is limited to authorized tenants and approved visitors during gate access hours. Controlled gate access helps limit entry to those with valid access credentials.

What can I do to help keep my belongings secure?

Using a quality lock, keeping your gate credentials private, and storing your belongings in sturdy, sealed containers are simple ways to help protect your property. We also recommend making sure your unit is securely locked each time you visit.

Storage Guidelines

What can I store in a storage unit?

Our storage units are ideal for storing household items, furniture, boxes, business inventory, tools, seasonal decorations, sporting equipment, and many other personal belongings. If you're unsure whether an item is appropriate for storage, please contact our office before moving it into your unit.

What items are not allowed in a storage unit?

For safety reasons, certain items cannot be stored in storage units, including:

Food or perishables
Plants or animals
Flammable or hazardous materials
Combustible items
Liquids
Stolen or illegal goods

If you are unsure whether an item is permitted, please contact our office before storing it.

Storage Tips

How should I prepare items for long-term storage?

Pack items in sturdy boxes or plastic storage bins whenever possible, and clearly label each container. Clean and dry furniture, clothing, and appliances before storing them to help prevent odors or mildew. Cover furniture to protect it from dust, and leave a small walkway inside your unit so you can easily reach your belongings later.

How can I organize my storage unit efficiently?

Place items you'll need most often near the front of the unit. Stack heavier boxes on the bottom, lighter boxes on top, and label everything clearly. Creating a simple aisle down the center of your unit makes it much easier to access items without unpacking everything.

How can I protect furniture while it is in storage?

Clean furniture thoroughly before storing it and use furniture covers, blankets, or moving pads to protect surfaces from dust and scratches. Avoid wrapping furniture in plastic for extended periods, as it can trap moisture. If possible, store mattresses and upholstered furniture off the floor and avoid placing heavy items on top of delicate pieces.

Is self storage helpful during a move?

Absolutely. Many customers use self storage while moving, remodeling, downsizing, or waiting to move into a new home. A storage unit provides extra space and flexibility, helping make the moving process less stressful.

About C&M Self Storage

What makes C&M Self Storage different from other storage facilities in Ukiah?

At C&M Self Storage, we combine the personal service of a locally owned business with the convenience of modern self-storage. We offer clean drive-up storage units, online rentals, electronic document signing, online account management, touchless gate access through our mobile app, and a 12-month rate lock for new rentals—all with friendly, local customer service.

Is C&M Self Storage locally owned?

Yes. C&M Self Storage is locally owned and has proudly served the Ukiah community for more than 40 years. We take pride in providing dependable storage solutions and personalized customer service to our neighbors and local businesses.

Why do customers choose C&M Self Storage?

Customers choose C&M Self Storage for our clean and well-maintained facility, convenient drive-up units, modern online services, flexible month-to-month rentals, and friendly staff. We believe storing your belongings should be simple, convenient, and worry-free.

Is your storage facility clean and well maintained?

Yes. We work hard to keep our property clean, organized, and well maintained. From our landscaped grounds to our drive aisles and storage units, we take pride in maintaining a facility that customers can feel good about using.

Contact Us

C&M Self Storage LLC is your family-owned self-storage solution located in Ukiah, CA. Call us at (707) 988-6950, visit or use the contact form.